My handset is in need of repair – how do I go about getting it fixed? Phones should be taken to the nearest dealer store with the receipt. The dealer store will process the phone for repair and issue a loaner phone to the customer. My phone is out of warranty but needs to be repaired. What can I do?

The phone can be taken to the repairs centre but the customer will be required to pay the cost for repairs. My handset is being repaired but I did not get a loaner handset?

The customer will be issued with a loaner phone based on availability. Why has it taken ten days to repair my handset?

The normal repair time for a customer’s defective handset is minimum 10 working days from the time of delivery of the phone to the Dealer store. SIM (SIM Access Codes) 5. How do I get a SIM replacement?

Please visit your nearest dealer store to request a SIM replacement. You will be required to provide your PUK 1 along with the ID that is registered to the account. The cost of J$500, plus GCT for new SIM will apply. My PUK 1 was provided in my welcome letter, but I cannot seem to find it.

How can I verify my PUK 1? Please contact Customer Care by dialling 100 from your phone or at your nearest dealer store.

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You will be required to verify your account via your registration information or date of your purchase. My phone does not seem to reading my SIM. How can I have this corrected? Your SIM could have been damaged. Please visit your nearest dealer store with your device, or contact Customer Care at 100 from your mobile phone.

1. What is Digicel Broadband? Digicel Broadband is Digicel’s new high-speed mobile internet service which uses the 3G or third generation of GSM wireless technologies. It comes with enhancements over previous 2G wireless technologies (GPRS, EDGE), like higher data speed and enhanced audio, video and application upload and download experience.

When did you launch Digicel Broadband? Digicel Broadband was officially launched 6th May at 00:00 hrs.

What is UMTS and HSPA UMTS (Universal Mobile Telephone Service) and HSPA (High Speed Packet Access) are most commonly used technologies terms when referring to 3G GSM technologies. To simplify, UMTS/HSPA are 3G terminologies while GPRS/EDGE are 2G terminologies. What is the network coverage of Digicel Broadband? Digicel Broadband will be available in the key areas in POM, Lae, Hagen and Kokopo.

(see network coverage map). What do I need to be able to use Digicel Broadband? You will need the following: • A Digicel prepaid or postpaid SIM. • Any 3G and 900Mhz compatible device. • Credit balance on your prepaid or postpaid account. • And you should be within the Digicel Broadband network coverage area. What are the available Broadband devices?

• Handsets • Tablets • Dongles • Mi-Fi Devices 7. Where is Digicel Broadband available (in terms of network coverage)? Broadband will be initially available in the key areas in POM, Lae, Hagen and Kokopo. (see attached network coverage map).